Sky eRide Privacy Policy
We collect certain information to make your rides safe, reliable, and personalized.
We use your location to match you with nearby drivers.
We store ride history so you can easily rebook and track past trips.
We collect payment details to process transactions securely.
We analyze app usage to improve performance and offer better features.
We never sell your personal data. Information is only shared with drivers (for your ride), service providers (like payment processors), or authorities when legally required.
1. Information We Collect
Personal Data
- Name
- Contact details
- Payment information
Ride Data
- Pickup/drop-off points
- Ride history
- Preferences
Device & Usage Data
- Device type
- Operating system
- App interactions
Location Data
- Real-time GPS tracking during rides
2. Purpose of Collection
We process your data to:
- Deliver and improve our services.
- Ensure passenger and driver safety.
- Provide customer support.
- Comply with legal and regulatory obligations.
- Prevent fraud and misuse.
3. Data Sharing
We may share limited data with:
Drivers
To complete your ride.
Third-party providers
For payments, mapping, and support.
Authorities
When required by law.
We do not sell or rent your personal information to third parties.
4. Data Retention
We retain your data only as long as necessary for service delivery, legal compliance, and security purposes.
5. Your Rights
Under Malawi’s Electronic Transactions and Cyber Security Act, 2016 (Act No. 21 of 2016), you have the right to:
- Be informed about the collection and use of your personal data.
- Consent to or withdraw consent from data processing.
- Request access to your data.
- Ask for corrections or deletion.
6. Security
We use encryption, secure servers, and strict access controls to protect your information.
7. Legal Compliance
Sky eRide complies with the Electronic Transactions and Cyber Security Act, 2016 of Malawi, which governs the collection, processing, and protection of personal data.
8. Contact
For privacy-related inquiries, email us at privacy@skyerides.com.